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Call or Email Us

Monday-Friday, 9 AM - 5 PM EST
at 1-800-992-2144

Contact us by email at service@comresources.com
or use our convenient form here


Mailing Address

Communication Resources, Inc.
PO Box 6360
Beaufort, SC 29903

Returns

Communication Resources, Inc.
Customer Service
2207 Kimball Rd SE
Canton, OH 44707


About Us

What is your Guarantee, and what does it cover?

Our Guarantee: If at any time you are not fully satisfied, simply let us know, and you'll receive a full, prompt and courteous refund, no questions asked.

Our Guarantee means exactly what it says and we stand behind that 100%.  If you are ever dissatisfied with our product or publication, please let us know and we will refund your full purchase price. 


Do you promote a doctrinal position or Statement of Faith in your publications?

Our products and publications are written to be ‘doctrine  free.’ This means we provide material  that is Bible-based and does not push or promote any particular doctrinal  position. We hold the Bible in the highest  regard and go to great lengths to ensure the accurate use of Scripture.  

As for profit business, churches representing many doctrines  use our publications, and customer can add their own doctrinal interpretations  to any of our products or publications.


What is your Copyright policy?

All clip-art, photos, illustrations and content purchased form Communication Resources, Inc. or through our publications may be republished or reproduced for use within your own church or parish.  Your church may alter the images or content in any way it wishes.  


Only the following restrictions apply:  
-Your church or company may not share the artwork or content with other churches, parishes (even within your denomination) or companies.  
-Your church or company also may not republish the artwork or content in any form for resale or redistribution.  

Online Use:  
Any images (such as photos, clip-art, illustrations, etc.) may be used to post on your church’s website or social media platform without permission from Communication Resources, Inc. (just as you would use art in your newsletter or bulletin).  

However, any content (such as, but not limited to, activity pages, children’s bulletins, teacher guides or lessons, etc.) must be secured behind a password so that only your church members are able to access the content.  

Unsure if the way you wish to use an image fits within our policy?  Feel free to email us at service@comresources.com and we will gladly review your request.
 


What is your privacy policy? Is the information I give you private?

Our Privacy Policy Statement

This is a Web site of Communication Resources, Inc.
The following paragraphs contain our policy with regards to the information you provide to us over the Internet. We hope this will help you feel comfortable visiting our site and communicating with us over the Internet.

For each visitor to our Web page, our Web server does not automatically recognize any information regarding the domain or e-mail address.

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes but is not shared with other organizations for commercial purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending e-mail to us at the below address or calling us at the below telephone number and telling us that you do not want to receive e-mail from our company.  We will not share email addresses with other organizations. 

If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending e-mail to us at the below address or calling us at the below telephone number. Also, you may receive mailings from other reputable companies. You can, however, have your name put on our do-not-share list by sending e-mail to us at the below address or calling us at the below telephone number. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online. They also may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending e-mail to us at the below address or calling us at the below telephone number. Please provide us with your correct phone number. We will not share telephone numbers with other organizations.

Should you wish to contact us by mail, our postal address is:

Communication Resources, Inc.
P O Box 9290
Canton, OH 44711-9290 

We can also be reached via e-mail at service@ComResources.com

Or by telephone at 1 800 992-2144

 


Can we use your artwork on a commercial product?

No, our artwork may NOT be used for any retail, business or commercial ventures or on items that will be sold to make a profit. Such items include — but are not limited to — books, T-shirts, posters, coffee mugs, key chains, totebags, mouse pads or anything else that will be sold to make a profit.

However, you MAY use the artwork on materials that promote your church, its events and ministries. Such materials include brochures and newspaper and yellow-page ads. You MAY also use our artwork on items you sell to raise funds for your church, its ministries or non-profit groups. For example, items such as coffee mugs, T-shirts, calendars, totebags, etc. can be sold to raise money for things such as a mission trip, a food bank, a church remodeling project, new hymnals, choir robes, etc.

Use this link to see our Copyright Policy.


How can I be removed from your mailing list?

  1. Communication Resources, Inc. is a viable resource that provides individuals access to a variety of Church-based products. If you are no longer interested in receiving this valuable information and you would like to be removed from our mailing list, simply submit your request as noted below. Please note that you still may receive a correspondence that may have been previously printed or delegated before the request is able to be completed. We apologize for any inconvenience that this may have caused and appreciate your patience while honoring your request.

Please include all contact information from the mailing you received when contacting us.


You can submit your request by email to service@comresources.com.

Or you may forward your request with your name and address to:

Communication Resources, Inc.
P O Box 9290
Canton, OH 44711-9290



Payment & Shipping Information

What will my shipping cost be?

Our shipping costs vary depending on the dollar amount of your product order. Below are the shipping costs for all orders, excluding any periodical publication orders which are handled uniquely for each publication.

Standard Shipping

Item Total Shipping Cost
$0 - $30 $6.95
$30.01 - $70 $8.95
$70.01+ $12.95


Second Day Air

If you would like to have your order sent by Fed Ex 2nd Day Air, add an additional $6.50 to the shipping and handling cost above. You can add this to your order by searching "Second Day Air" and adding it to your cart.

Next Day Air

If you would like to have your order sent Next Day Air, that is done on an individual basis and is done at the actual cost of shipping. You may call us at 1 800 992-2144 or email us at service@Comresources.com at our Customer Service Center so they can get the actual cost of shipping for you. They will need to know the shipping address and which items you would like to order for the exact weight. You should also let them know if you would like the order sent regardless of the cost of Next Day Shipping, or if they should notify you of the cost before proceeding with the order.


When will my order be shipped?

All orders received before 10:00 a.m. EST are shipped the same day for items that are in stock. Orders received after 10:00 a.m. EST are shipped the next business day. Most items are always in stock, unless it is a special pre-publication item that is specified to ship at a later date.

In the event of a back order you will be sent any items that are available at that time and back ordered items will be sent when they are available. In most cases, your account will be charged at the time the item is shipped.

If the only item you ordered is back ordered, we will notify you and give you an estimated shipping date.

Orders are sent Fed Ex Ground or First Class Mail (unless otherwise specified) and will arrive in approximately 7 - 10 days.


If I enter payment information on your site, is it secure?

We've put appropriate security measures in place to protect you against the loss, misuse or alteration of your personal information. The site is secured through Thawte.

 


What type of payment do you accept for online orders?

We accept Mastercard, Visa, American Express and Discover.


How do I obtain a copy of my invoice?

You can access your invoice online at any time. Simply log into website and select the My Account Link. You can then pull up your invoice by selecting the Check My Account Status button and clicking on the “View Invoice” link located under your order.  From here you can view and print out your invoice at your convenience.



Returns

I received the wrong item from you. What do I do?

You either received an incorrect item from us, or did not receive the item at all.

Please contact us at service@ComResources.com and tell us:

1. the shipping address of the order
2. the order number, if possible
3. which item was wrong
4. which item you need to receive

We apologize for our mistake and will gladly send the correct item to you right away at no additional shipping expense.


Can I return an item, and if so, how do I do it?

Without reservation we guarantee that if for any reason you are not completely satisfied with any item you purchased from us, we will gladly credit or refund your money. We really don't want you to keep a product you're not 100% pleased with.

You may return items to:
Communication Resources, Inc.
Customer Service
2207 Kimball Rd. SE
Canton, OH 44707
(Please be sure to include something to let us know who the return is coming from and how you would like us to resolve it for you.)

If you have any further questions you may contact us by email at service@comresources.com and provide the billing address of the order and the order number if possible.

If you would like to cancel a subscription you've started, you may simply write cancel on the invoice and return it by mail. Or email us at service@comresources.com and let us know the address it was sent to, the publication name, and that you'd like it cancelled.



Placing an Order

Do I pay sales tax on my online order?

Ohio Sales Tax is collected on all personal orders that are shipped to an Ohio resident.  The amount of the tax is determined by the county in Ohio where the product will be shipped.  If you are an organization exempt from sales tax, we are required to have your exemption number or an Exemption Certificate on file.

If you are charged sales tax on your order and should not have been, please send us an email at service@ComResources.com with all the correct information, including the address the order was placed under. We'll take care of it and reply to you within one business day.


How do I order online?

Some tips and help for you if you've never ordered online, or have never ordered from our store.

1. First you will want to select the items you want to order by either browsing through the categories of our site such as Children's Bible Signs, Wafer Seals, or Pastoral Resources.  If you have a catalog in front of you while you're shopping, you can search by item number or product name to quickly get to the items you'd like to order. To add items to your order, click on Add to Cart. Don't worry, you can cancel incorrect items before you begin the Checkout process.

2. Be sure to select the correct quantity, and also the appropriate item whenever selecting from a drop-down menu such as Paper Version, CD Version, Downloadable Version, etc..

3. When you've selected all the items you wish to order, click on Checkout.

4. Fill in the contact information. If this is your first time placing an order with us, you may want to create an account with a Username and Password.

5. Review Your Order on the next page and enter your credit card number. All new customers are required to use a credit card.

6. Press Place Order, and press it only once. (THIS IS THE FINAL STEP and does send your order to our system.)

7. Read and print out, for your reference, the Thank You and Confirmation page.


If you receive an error message, or do not get the Thank You page, and feel that your order may not have gone through successfully, please send us an email at service@comresources.com with the exact error message you received and the name and shipping address of the order.
We will check on the order and reply to your email within one business day to notify you if the order has gone through.

 


What is a savings code, do I need it, and where can I find it?

A coupon code is a number that is attached to promotional pieces, and is typically five digits long.

This number helps us track how customers hear about our publications and products in order to better reach them in the future. Coupon codes also act as a queue for special offers that you may receive. 

You do NOT need to enter a coupon code to make a purchase.

Some common places that coupon codes are located include: At the bottom of printed promotions and emails At the bottom of most catalog pages and on the back of Communication Resources catalogs



Product Information

How do I use the Dispenser for our 1 " Wafer seals?

Due to the larger size of the roll for our White Round 1" Wafer Seals, please follow these steps to  ensure that your seals will be dispensed smoothly.

Step 1: Remove your Wafer Seals roll from the box.

Step 2: Tear off a strip of roughly 100 seals (or approximately 5 loops) from the roll.

Step 3: Place the Wafer Seals roll in the dispenser.  It should now sit nicely against the bottom of  the dispenser.

Step 4: Follow the instructions provided to thread the roll and begin to dispense!

 


I paid for a downloadable product from your store. Where do I access the download link?

To access the Download link, go back to the Communication Resources website,  and log into your account.  Go to the "My Account" section and click on "Check My Account Status".  Scroll down on that page and you'll see your order for the downloadable product with Download link. With that link you can download the file as many times as needed.

Once the product is downloaded, you will need to go and find where you saved it and double-click on it to complete the process and allow you to access the contents of the product.   

If you find you are not able to successfully download the product, please contact us at service@ComResources.com


How to thread a Wafer Seal Dispenser - Video Tutorial

Below is a short video showing how to thread our wafer seal dispenser.



Subscription FAQ's

Questions about Children's Worship Bulletins

To access FAQ’s for Children’s Worship Bulletins, please click Here.


Questions about Instant Church Directory

To access FAQ’s for Instant Church Directory, please click Here.